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Anastasiya Kastsiushkina's Avatar

Anastasiya Kastsiushkina

Joined Nov 17, 2023

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Last activity Jan 31, 2025

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Anastasiya Kastsiushkina

Anastasiya Kastsiushkina commented,

Community comment Feedback - Ticketing system (Support)
Hey everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.
 
Best,
Anastasiya

View comment · Posted Jan 31, 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina created an article,

ArticleAnnouncements
Announced on Rollout on
January 16, 2025 January 15, 2025

We're excited to announce that as of January 15, 2025, help center integration is now available for all customers using the Zendesk SDK for Unity!

This announcement addresses key questions about this exciting new feature:

What’s changing?

Previously, users could only access the help center through a web browser. Now, with the new integration, users can seamlessly access the help center directly within your Unity-based app, enhancing their overall experience.

Why is Zendesk making this change?

This integration addresses a significant gap between the Classic and Messaging SDKs, facilitating a smoother migration to the latest SDK generation. Many businesses depend on the help center to empower end users to self-serve, allowing them to quickly and efficiently resolve issues without needing agent assistance.

What do I need to do?

To integrate your help center, follow the guidelines in Adding help center to your app.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. If you have any additional questions, please contact Zendesk Customer Support.

Edited Jan 16, 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.

Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!

Best regards,

Anastasiya

View comment · Edited Jan 14, 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi everyone,

Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.

When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!

Best,

Anastasiya

View comment · Edited Jan 14, 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025.  Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases. 

Thank you again for your feedback!

Best regards,

Anastasiya

View comment · Posted Dec 13, 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hey Paulo,

Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

View comment · Posted Nov 05, 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Ticketing system (Support)

Hey everyone, 

Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.  

I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

View comment · Edited Oct 09, 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Developer - Zendesk SDKs

Hey Bogdan Bobkov and Appsyoulove Support,

I've just created a support ticket on your behalf and forwarded it to the appropriate team. 

Thanks for reporting the problem!

Best,
Anastasiya

View comment · Posted Oct 02, 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Viachaslau!

Thank you for the request and the detailed explanation of the case. This feature is already on our roadmap, and we plan to deliver it in H1 2025. 

Please note that per our Community Guidelines we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases. Thank you again for your feedback and for being a valuable customer with Zendesk.

View comment · Posted Sep 23, 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello lucia digirolamo!

Sorry for the late reply ― yes, it is not possible to use the text provided by the Zendesk interface, you would need to add it in the code of the custom launcher itself.

Let me know if you have any questions!

Best,

Anastasiya

View comment · Posted Sep 05, 2024 · Anastasiya Kastsiushkina

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