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Jacob

Senior Software Engineer, Ticketing

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Activity overview

Latest activity by Jacob
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    Jacob commented,

    Official comment

    Hey all, First off, I'd like to thank everyone here for your excellent feedback and exceptional patience regarding Custom Ticket Statuses. We hear you all and we really appreciate your passion for ...

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    Jacob commented,

    @Matt McLean @Anthony DelCampo @Samuel Mosher @Robbie Chasse @Mistyamber Reynolds It would be great if ALL the different places for conditions in ZD Support supported all of the same conditions. If...

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    Jacob commented,

    Heads up to everyone asking about requiring fields on specific statuses or on all ticket updates, not just on solve. We've launched a new EAP called "Enhanced Field Requirements" to address this as...

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    Jacob commented,

    Mindaugas Verkys Please see the Best practices for creating ticket forms for groups section of the "Migrating to conditional ticket fields" article.