Matthew Dunn
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Total activity80
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by Matthew Dunn-
Matthew Dunn commented,
@Martin Halvorsen, my apologies but it looks like your question was overlooked. Every ticket linked to a JIRA issue should show within the JIRA issue. However, if you're talking about storing th...
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Matthew Dunn commented,
@Alexis, currently this is not possible as the integration requires using the "Create Issue", "Link Issue", and "Notify" buttons to communicate. These can not be updated using any of the fields th...
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Matthew Dunn commented,
@Brian, in JIRA there is a system setting called "Allow unassigned issues". If this is set to "OFF" then you'll see an extra assignee field on the issue creation screen. Setting this to "ON" shou...
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Matthew Dunn commented,
@Alex, There isn't a way to limit this functionality currently. On the manage apps page you can limit access to the app by user role, but as long as a user has access to the app they can link/...
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Matthew Dunn commented,
@Denielle, yes satisfaction ratings on tickets created from Zopim chats will appear just like satisfaction ratings on tickets from all other channels.
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Matthew Dunn commented,
@Tim, sorry for the delay in response here. This particular message is hard coded, so there isn't a place to edit it.
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Matthew Dunn commented,
@Mario, I see, it actually looks like the length of the key is a setting in JIRA. The default key length is a max of 10 characters, but it seems yours may be set higher. I was able to replicat...
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Matthew Dunn commented,
@Mario it looks like you may be entering the issue id incorrectly. Generally the issue id is an abbreviation for the project (a key), a dash, and the id #. For example, my test project is called ...
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Matthew Dunn commented,
@Matthew, at this time there is no support for automatic mappings been Zendesk and JIRA with the V3 integration. However, I'll make sure our product team sees this as it may be something that can...
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Matthew Dunn commented,
@Tim The Twitter field only shows up if you have Twitter authentication enabled in your security settings. You'll see this under Security -> End-users-> Social Media Single Sign-on. If you unche...