Matthew Dunn
- Total activity 88
- Last activity
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Activity overview
Latest activity by Matthew Dunn-
Matthew Dunn commented,
@Martin Halvorsen, my apologies but it looks like your question was overlooked. Every ticket linked to a JIRA issue should show within the JIRA issue. However, if you're talking about storing th...
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Matthew Dunn commented,
@Alexis, currently this is not possible as the integration requires using the "Create Issue", "Link Issue", and "Notify" buttons to communicate. These can not be updated using any of the fields th...
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Matthew Dunn commented,
@Brian, in JIRA there is a system setting called "Allow unassigned issues". If this is set to "OFF" then you'll see an extra assignee field on the issue creation screen. Setting this to "ON" shou...
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Matthew Dunn commented,
@Alex, There isn't a way to limit this functionality currently. On the manage apps page you can limit access to the app by user role, but as long as a user has access to the app they can link/...
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Matthew Dunn commented,
@Denielle, yes satisfaction ratings on tickets created from Zopim chats will appear just like satisfaction ratings on tickets from all other channels.
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Matthew Dunn commented,
@Tim, sorry for the delay in response here. This particular message is hard coded, so there isn't a place to edit it.
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Matthew Dunn commented,
@Barry, @Steve, @James, @Katie, @Michael and @Kurt. While the V3 app doesn't allow for any out of the box automatic comment syncing our product team is reviewing this functionality and whether aut...
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Matthew Dunn commented,
@Robert, currently the V3 integration has only manual push of comments between the two systems. However, for issues linked to tickets there is a "Zendesk" tab which shows all ticket comments. Sc...
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Matthew Dunn commented,
@Mario it looks like you may be entering the issue id incorrectly. Generally the issue id is an abbreviation for the project (a key), a dash, and the id #. For example, my test project is called ...
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Matthew Dunn commented,
@Tim The Twitter field only shows up if you have Twitter authentication enabled in your security settings. You'll see this under Security -> End-users-> Social Media Single Sign-on. If you unche...