Matthew Dunn
- Total activity 84
- Last activity
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Activity overview
Latest activity by Matthew Dunn-
Matthew Dunn commented,
@Martin Halvorsen, my apologies but it looks like your question was overlooked. Every ticket linked to a JIRA issue should show within the JIRA issue. However, if you're talking about storing th...
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Matthew Dunn commented,
@Brian, in JIRA there is a system setting called "Allow unassigned issues". If this is set to "OFF" then you'll see an extra assignee field on the issue creation screen. Setting this to "ON" shou...
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Matthew Dunn commented,
@Alex, There isn't a way to limit this functionality currently. On the manage apps page you can limit access to the app by user role, but as long as a user has access to the app they can link/...
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Matthew Dunn commented,
@Denielle, yes satisfaction ratings on tickets created from Zopim chats will appear just like satisfaction ratings on tickets from all other channels.
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Matthew Dunn commented,
@Tim, sorry for the delay in response here. This particular message is hard coded, so there isn't a place to edit it.
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Matthew Dunn commented,
@Barry, @Steve, @James, @Katie, @Michael and @Kurt. While the V3 app doesn't allow for any out of the box automatic comment syncing our product team is reviewing this functionality and whether aut...
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Matthew Dunn commented,
@Robert, currently the V3 integration has only manual push of comments between the two systems. However, for issues linked to tickets there is a "Zendesk" tab which shows all ticket comments. Sc...
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Matthew Dunn commented,
@Mario, I see, it actually looks like the length of the key is a setting in JIRA. The default key length is a max of 10 characters, but it seems yours may be set higher. I was able to replicat...
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Matthew Dunn commented,
@Mario it looks like you may be entering the issue id incorrectly. Generally the issue id is an abbreviation for the project (a key), a dash, and the id #. For example, my test project is called ...
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Matthew Dunn commented,
@Tim The Twitter field only shows up if you have Twitter authentication enabled in your security settings. You'll see this under Security -> End-users-> Social Media Single Sign-on. If you unche...