Aja Varney
- Total activity 22
- Last activity
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Activity overview
Latest activity by Aja Varney-
Aja Varney commented,
@Greg, Originally, so I could check out how this feature was working, I included a tag in our Answer Bot trigger. So, for example, our "inbound email" trigger:1) Assigns to a group2) Notifications...
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Aja Varney commented,
@Evan, We're definitely seeing the same issue. Having walked through the customer side of the experience, this is definitely "user error" as the process is pretty clear, but we were catching quite ...
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Aja Varney commented,
Is there an update on the suggestions being URLs instead of formatted article titles? (We've still got URLs....)
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Aja Varney commented,
Hi Mike, So far, we're loving this Automatic Answers feature... however, I saw referenced above that there is supposed to be detailed reporting in the Insights Tab. Any reason I would not have tha...
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Aja Varney commented,
Hey Benjamin! We'd love to be able to use this feature... but for some reason, the agent_ooo tag isn't being applied to tickets. It's showing in the agent profile, but when an incoming ticket is as...
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Aja Varney commented,
Audrey, I can definitely see your point about chat taking away from other live channels (phone support). However, do you have any sort of metrics or guidelines for the impact on emails? We're new ...
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Aja Varney commented,
Moshe, We use a similar idea. We have a standing "tag" (we happen to use "close") that if an agent adds that to a ticket (which they can do via mass update, too), and submits the ticket, it automa...