Aaron O.

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

I have been messing with the sync the last couple days. I noticed that my Zendesk_Support_Ticket_ID__c  isn't getting populated. This seems to be the only field with that issue. I checked the sales...

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• Aaron O.
• Edited December 18, 2019 21:06
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Triggers - Action: Add Internal Note as a trigger action

Thanks Graeme that is a good workaround but with other trigger and events that can get cumbersome. 

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• Aaron O.
• Created March 08, 2018 15:10
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Triggers - Action: Add Internal Note as a trigger action

This would be a great feature, I sent out automated message to customers to help keep tickets moving that have been in pending status at 2 and on the 4th  day. I would like to make a note in the ca...

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• Aaron O.
• Created March 08, 2018 14:17
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Is there a way to better tune the articles suggested then just the agents\customers selecting articles or marking them not relevant. For instance I had a case put in related to an article I created...

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• Aaron O.
• Created March 17, 2017 16:01
• 0 votes