Aaron O.
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Activity overview
Latest activity by Aaron O.-
Aaron O. commented,
Thanks Graeme that is a good workaround but with other trigger and events that can get cumbersome.
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Aaron O. commented,
This would be a great feature, I sent out automated message to customers to help keep tickets moving that have been in pending status at 2 and on the 4th day. I would like to make a note in the ca...
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Aaron O. commented,
Is there a way to better tune the articles suggested then just the agents\customers selecting articles or marking them not relevant. For instance I had a case put in related to an article I created...