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Kelly Mcdermott

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Activity overview

Latest activity by Kelly Mcdermott
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    Kelly Mcdermott commented,

    Hello, if we turn off the feature "Anyone can submit tickets" - what happens when someone new emails our support team?  Usually it creates a ticket and a user.  If we turn this off, will it still c...

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    Kelly Mcdermott created a post,

    Organization "Owners"

    Answered

    Hello, We have about 500 Organizations, each org has an "owner" that can see all tickets.  When they log into our knowledgebase, we want them to be able to control the list of users in the organiza...

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    Kelly Mcdermott commented,

    Hi Devan, Thank you so much for the super-quick response.  Please forgive me if this is a silly question, but does this mean I should export all the users, then re-import with the one password fiel...

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    Kelly Mcdermott commented,

    Hello,   We have approximately 2,000 end users that in most cases we've either manually entered into Zendesk or they've arrived via an email to support.  Many of these users have not verified their...

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    Kelly Mcdermott created a post,

    CSS Styles

    Hello everyone! Question - I am creating a template for our agents/editors. How do I add styles to the drop-down list?  In other words, I want to add another style - such as Highlight or a Heading ...

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    Kelly Mcdermott commented,

    Hello everyone! Question - how do I add styles to the drop-down list?  In other words, I want to add another style - such as Highlight or a Heading 5 (for example).  I have a lot of editors who ins...