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Saira Yaqub

Joined Apr 16, 2024

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Last activity Apr 16, 2024

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Latest activity by Saira Yaqub

Saira Yaqub commented,

Community commentDiscussion - Zendesk on Suite best practices

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

View comment · Posted Apr 16, 2024 · Saira Yaqub

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Saira Yaqub commented,

CommentHow to create and update reports

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. 

We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

View comment · Posted Apr 16, 2024 · Saira Yaqub

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