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Zachary Spence

Joined Aug 15, 2024

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Last activity Jan 06, 2025

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Latest activity by Zachary Spence

Zachary Spence commented,

Community comment Developer - Zendesk APIs

In case anyone else stumbles upon this issue, I ended up stringing single API calls together with &&.

View comment · Posted Jan 06, 2025 · Zachary Spence

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Zachary Spence created a post,

Post Developer - Zendesk APIs

Hi team,

 

Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many macros at once? I'm looking here, but it only shows me how to update the active status for the macro or the macro position. But I need to update other fields (like, all of them: priority, type, comment text, category, etc) for ~500 macros, so I'm desperately hoping I'm just formatting my json incorrectly and it's not the case that you can only use this endpoint for updating active status and position :x.

 

This is the json I used to test, and the active status changed properly but the actions didn't stick. Am I formatting incorrectly?

 

{
   "macros":
   [
       {
           "id": 1234,
           "active": false,
           "actions":
           [
               {
                   "field": "subject",
                   "value": "New, many-update subject."
               },
               {
                   "field": "status",
                   "value": "pending"
               }
           ]
       },
       {
           "id": 12345,
           "active": false,
           "actions":
           [
               {
                   "field": "subject",
                   "value": "New, many-update subject."
               },
               {
                   "field": "status",
                   "value": "pending"
               }
           ]
       }
   ]
}

 

 

Posted Aug 15, 2024 · Zachary Spence

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