Jimmy Rufo commented,
Hi Andrew, The way to edit time logs is explained here: Can I subtract time from the Time Tracking app? There is no current condition in triggers that allows me to perform an action based on time ...
Jimmy Rufo created a post,
Now that we have the ability to add edit time logs in time tracking, is there any way to set an alert to an admin if time spent exceeds a certain number that is deemed to be a mistake? An example ...
Jimmy Rufo commented,
Does anyone realize that there is a way to edit time logs now via adding negative time to a ticket? Seems a configuration option was added recently to allow this, but not sure if the news is out: ...
Jimmy Rufo commented,
This new time subtraction feature is huge. Seems like it should be spread out to other threads that have complained about lack of time log editing features. I just happened to find this out of a ...
Jimmy Rufo commented,
Hi Jessie/Rebecca, Has Zendesk considered a bulk user suspend option? Our process dictates a user gets suspended when leaving an organization, as we've seen in some cases the same user come back t...
Jimmy Rufo commented,
@Yuri, per my comment in October, are we any closer to possibly having this functionality in place?
Jimmy Rufo commented,
Hi Laura, I don't believe your statement is accurate. As long as someone has to authenticate with Zendesk to retrieve the attachments via the comments, it doesn't satisfy the need for the enhancem...
Jimmy Rufo commented,
ZD support gave me a workaround via reporting where I could filter out negative time in my reports. If ZD wants to go through my ticket history, there should be a solution if thats the issue you w...
Jimmy Rufo created a post,
Hi, Currently, it appears that an Zendesk agent is only allowed to follow/unfollow an individual article, which means I'd have to manually follow every single article added to the help center. I wo...
Jimmy Rufo commented,
Hi Alex, I installed it a couple of weeks ago, and its working great! Nice job!