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Leigh Bible

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Latest activity by Leigh Bible
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    Leigh Bible commented,

    Some additional detail; my team is not currently using Message, but was vetting it for possible use. Ideal workflow for my team would be to have my chat agents also address incoming messages. Ideal...

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    Leigh Bible created a post,

    Merge Messenger/Chat Dashboards

    Answered

    May I suggest, for future iterations please consider merging the Chat and Messenger Dashboards? It is disruptive to have to respond to multiple lines of contact in two different dashboards.  Flowin...

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    Leigh Bible commented,

    Is there a clear way in the message to tell what page/brand they are contacting from? My team supports multiple brands, so knowing the brand is important. 

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    Leigh Bible commented,

    Sorry if I missed this in the above chain, but has anyone found a way to stop the automation from sending if the Agent created the ticket on the End User's behalf? EX: I need to proactively reach o...