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David Durr

Joined Mar 13, 2024

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Last activity Sep 09, 2024

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ACTIVITY OVERVIEW

Latest activity by David Durr

David Durr commented,

CommentMeasuring success

Hi Amy Dee 

That article is incorrect, I have already opened a support ticket with proof showing that an “agent” within my Zendesk can easily export ticket data via CSV from their view.  This includes the names of both requestors and assignee. Also, the article is wrong as I have already provided screenshots of the below not being there on my Zendesk instance.


Deactivating data exports

You can deactivate the ability to export account data in your account. However, you'll need to contact Zendesk Customer Support to reactivate it (see Exporting ticket, user, or organization data from your account).

To deactivate data exports

  1. In Admin Center, click Account in the sidebar, then select Tools > Reports.

    If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.

  2. Click the Disable exports link in the lower right.
  3. Click Ok to confirm.
     

View comment · Posted Aug 28, 2024 · David Durr

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David Durr commented,

CommentMeasuring success

is there any way to enable the “export” feature for admins only? this seems like a security concern if a regular agent does this without permission. Since it might contain PII or company PI within the ticket. 

View comment · Posted Aug 27, 2024 · David Durr

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David Durr commented,

CommentTicket management

We have PI and PII within ZenDesk. There needs to be a way to enable this for certain team members or admins only. 

 

View comment · Posted Aug 27, 2024 · David Durr

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David Durr commented,

Community comment Feedback - Ticketing system (Support)

+1 

View comment · Posted Jun 26, 2024 · David Durr

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David Durr commented,

Community comment Q&A - Objects, workspaces, and rules

I agree with Trista, having that ability would be beneficial. 

View comment · Posted Jun 08, 2024 · David Durr

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David Durr commented,

Community comment Feedback - Ticketing system (Support)

Joel Watson is correct how is it different than OP? 

View comment · Posted Apr 24, 2024 · David Durr

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David Durr commented,

Community comment Feedback - Ticketing system (Support)

I suggest also adding a feature to allow read receipts for email channels from within the Zendesk ticket itself.

View comment · Posted Apr 23, 2024 · David Durr

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