Don Wood
- Total activity 28
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Activity overview
Latest activity by Don Wood-
Don Wood commented,
Is there a dataset available to link Power BI to Zendesk?
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Don Wood commented,
Agree with John Pollock. We are several large clients demanding this feature. They two are pushing us to use a different tool so they can have this feature.
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Don Wood commented,
Is there no way to update from the back-end? As we evolve in our product and support thereof, we want to capture trends. In some cases the data is missing form the ticket or is a a new data point ...
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Don Wood commented,
I just want to confirm how the pause works. For example, if I have an SLA to resolve a ticket in 5 days but on day 3 the client is testing for 3 days does the final resolution time end up at 5 days...
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Don Wood commented,
How, or can I, setup so public comments in my subdomain appear in the other subdomain, but private (Internal) comments are not shared?
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Don Wood commented,
My clients are asking for the same feature. This is sorely lacking.
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Don Wood commented,
I would like to add a phone number to the User record. Do I simply use a text field or can the regular expression be used? If so, how?
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Don Wood commented,
Is there a way to change the width of the articles? I'm using Hubble Squid as the base and the articles seem narrow. Or, is it not advised to widen the Article size?
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Don Wood commented,
I'm using the Humble Squid template. I want to add a link or button for submitting a ticket. I tried adding a section using the example provided: .submit-a-request { font-size: 14px; color: gre...
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Don Wood commented,
I have a question about assigning an agent to an organization. I can create a group and assign to an Org and an agent, i.e. Agent 1, assigned to Group Company A that is linked to Organization Compa...