Don Wood
- Total activity 30
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Activity overview
Latest activity by Don Wood-
Don Wood commented,
Is there a dataset available to link Power BI to Zendesk?
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Don Wood commented,
Agree with John Pollock. We are several large clients demanding this feature. They two are pushing us to use a different tool so they can have this feature.
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Don Wood commented,
Is there no way to update from the back-end? As we evolve in our product and support thereof, we want to capture trends. In some cases the data is missing form the ticket or is a a new data point ...
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Don Wood commented,
I just want to confirm how the pause works. For example, if I have an SLA to resolve a ticket in 5 days but on day 3 the client is testing for 3 days does the final resolution time end up at 5 days...
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Don Wood commented,
How, or can I, setup so public comments in my subdomain appear in the other subdomain, but private (Internal) comments are not shared?
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Don Wood commented,
My clients are asking for the same feature. This is sorely lacking.
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Don Wood commented,
I would like to add a phone number to the User record. Do I simply use a text field or can the regular expression be used? If so, how?
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Don Wood commented,
Until we upgrade JIRA we must use the Legacy integration. The basic integration is working but we are having trouble with some custom fields. The biggest issue are two date fields. We have them map...
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Don Wood commented,
Is there a way to change the width of the articles? I'm using Hubble Squid as the base and the articles seem narrow. Or, is it not advised to widen the Article size?
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Don Wood commented,
I'm using the Humble Squid template. I want to add a link or button for submitting a ticket. I tried adding a section using the example provided: .submit-a-request { font-size: 14px; color: gre...