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Alexis Dominguez

Joined Nov 10, 2023

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Last activity Sep 24, 2024

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Latest activity by Alexis Dominguez

Alexis Dominguez commented,

CommentTicket management

We need to be able to store CSAT information in a closed ticket. For example in this flow: 

- Agent solves Messaging ticket. 
- Trigger closes ticket when set to solved. 
- Trigger asks for CSAT.
- Customer provides CSAT.

As it is currently, this CSAT information would be lost since the ticket is closed. It would be a huge improvement. 

View comment · Posted Sep 24, 2024 · Alexis Dominguez

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Alexis Dominguez commented,

Community comment Q&A - Chat, messaging, and widgets

Brilliant Marius Wilhelmi , thanks a lot for the suggestion! 

View comment · Posted Sep 24, 2024 · Alexis Dominguez

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