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Alexis Dominguez
Joined Nov 10, 2023
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Last activity Sep 24, 2024
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Latest activity by Alexis Dominguez
Alexis Dominguez commented,
We need to be able to store CSAT information in a closed ticket. For example in this flow:
- Agent solves Messaging ticket.
- Trigger closes ticket when set to solved.
- Trigger asks for CSAT.
- Customer provides CSAT.
As it is currently, this CSAT information would be lost since the ticket is closed. It would be a huge improvement.
View comment · Posted Sep 24, 2024 · Alexis Dominguez
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Alexis Dominguez commented,
Brilliant Marius Wilhelmi , thanks a lot for the suggestion!
View comment · Posted Sep 24, 2024 · Alexis Dominguez
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