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HappyDoors

Joined Oct 23, 2023

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Last activity Oct 23, 2023

HappyDoors Property Management is a real estate company based out of Honolulu, Hawaii. https://www.happydoorspropertymanagement.com/

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HappyDoors commented,

CommentSMS and Text message help

I am wondering if its possible to configure Zendesk to:

1. Have a tick box for sending as text, and sending via email. Then allow the agent/system to send either email or text, depending on the selection, or sending both email and text at the same time in the same ticket? If not able to send both email/text at same time, if sending a communication via text using the tickbox solution presented in this article, is that text sent in the same ticket even if the ticket had been used for email communication in the past? 

2. Having the option to send as a text or email when choosing the communication method in the ticket.

View comment · Posted Oct 23, 2023 · HappyDoors

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