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Adrian

Joined Nov 14, 2023

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Last activity Nov 14, 2023

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Adrian commented,

CommentWeb Widget documentation

Hello, 

I need some help please. I added the Web Widget to our Help Centre, but when customers send messages and all agents are offline/invisible, the messages are not converted into tickets and the chats from the customer's side remain open. 

How can I set please the Web Widget to convert messages into Tickets. We do not wish to have live chat, but we want the web widget. In our other help Centre we had the Classic Web widget and that was doing it. Can you please advise how I can do it on the new plans. 

View comment · Posted Nov 14, 2023 · Adrian

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