jasonlu

Hi, Greg!

Thank you for your response! I will look into this further based on your suggestion. Thanks!

Current Situation:
Our website calls the backend, which then uses Zenpy to retrieve article content from Zendesk.
The retrieved content is then returned to the frontend and displayed on our website.
This method does not trigger Zendesk's native article view count.

Requirement:
We want the current display method (retrieving and displaying Zendesk articles via Zenpy) to also be recorded in Zendesk Guide’s article views.
The goal is that when we check the Zendesk Guide dashboard, we can see the correct view count that includes views from our external website.

Question:
Is there an official way to manually increment an article’s view_count using Zendesk API?
If not, what is the recommended way to ensure that views from an external website are correctly recorded in Zendesk Guide’s statistics?