Ellie Simpson
- Total activity 14
- Last activity
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Activity overview
Latest activity by Ellie Simpson-
Ellie Simpson commented,
Hey Zendesk, Are there updates on this? We never, ever, ever use the Dashboard. And we don't want agents to use it as they have very specific Views set up for them.
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Ellie Simpson commented,
We really need this feature! We want to be able to download the information from tickets submitted via our Mobile app and there's no way we can do this in Zendesk. If I can search for the tickets, ...
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Ellie Simpson commented,
We'd very much like the ability to customise the dashboard, and also to remove it completely from agents' Zendesk. It's very irritating that the first "view" they see is of the dashboard (which we ...
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Ellie Simpson commented,
+1 yes please to BCCs. We'd really like to send multiple emails with the same content but without the recipient knowing there's others receiving the email.
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Ellie Simpson commented,
+1 We have a section titled 'Hotels & Hostels' but would very much like to be able to divide this section into different sub-sections as there are so many FAQs in there.