Avatar

Ellie Simpson

  • Total activity
    13
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    5
  • Subscriptions
    4

Activity overview

Latest activity by Ellie Simpson
  • Avatar

    Ellie Simpson commented,

    1. Community
    2. Feedback on Support
    3. Customization of the dashboard

    Hey Zendesk, Are there updates on this? We never, ever, ever use the Dashboard. And we don't want agents to use it as they have very specific Views set up for them.  

    • View comment
    • Ellie Simpson
    • Created
    • 0 votes
  • Avatar

    Ellie Simpson commented,

    1. Community
    2. Feedback on Support
    3. Customization of the dashboard

    We'd very much like the ability to customise the dashboard, and also to remove it completely from agents' Zendesk. It's very irritating that the first "view" they see is of the dashboard (which we ...

    • View comment
    • Ellie Simpson
    • Created
    • 2 votes
  • Avatar

    Ellie Simpson commented,

    1. Community
    2. Feedback on Support
    3. BCC's

    +1 yes please to BCCs. We'd really like to send multiple emails with the same content but without the recipient knowing there's others receiving the email.

    • View comment
    • Ellie Simpson
    • Created
    • 0 votes
  • Avatar

    Ellie Simpson commented,

    1. Community
    2. Feedback on Guide
    3. Sub-section in Knowledge Base

    +1 We have a section titled 'Hotels & Hostels' but would very much like to be able to divide this section into different sub-sections as there are so many FAQs in there.

    • View comment
    • Ellie Simpson
    • Created
    • 0 votes