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Maxime Wozny's Avatar

Maxime Wozny

Joined Nov 07, 2023

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Last activity Dec 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Maxime Wozny

Maxime Wozny commented,

Community comment Feedback - Help Center (Guide)

Today we are forced to print pages to PDF using the preview mode.

Sadly you added a watermark (div id live-preview-container) that hides a part of the article that we are printing to PDF.

Releasing this feature would be super helpful for those who need to review the articles and cannot have access to Guide.

View comment · Posted Dec 17, 2024 · Maxime Wozny

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Maxime Wozny commented,

CommentUsing legacy AI agent functionality

Once you are authenticated (with JWT) within the messaging widget, are you considered authenticated on the Zendesk Guide Help Center too ?

My use case : Our bot answers to authenticated clients, displaying them restricted articles (only visible to users that are authenticated in Zendesk Guide). If the user does not find anything useful, we ask details to create a ticket. Currently we manage to have the ticket, but not display the restricted article (it redirects to the authentication page of Guide).

View comment · Posted Jul 25, 2024 · Maxime Wozny

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Maxime Wozny commented,

CommentUsing legacy AI agent functionality

Is the conversation bot able to know on which page (URL) of the product you are and exploit that info to display articles ? (Like “contextual help” used to do for web widget classic)

View comment · Posted Jun 20, 2024 · Maxime Wozny

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