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Andrea Long
Joined Jan 03, 2025
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Last activity Jan 03, 2025
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Latest activity by Andrea Long
Andrea Long commented,
Community comment Feedback - Ticketing system (Support)
Also, adding to the request for this feature. Downgrading an agent to End User to merge will also not work for us. All our agents are affected, and we clearly cannot afford to lose any tickets or history. Our company has recently been acquired - and new email addresses assigned to employees. Now every agent also has an End User account due to use of their new email address by customers.
View comment · Posted Jan 03, 2025 · Andrea Long
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