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Tabish Khan

Joined Nov 24, 2024

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Last activity Feb 19, 2025

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ACTIVITY OVERVIEW

Latest activity by Tabish Khan

Tabish Khan commented,

Community commentZendesk EAP - Entity detection

Hey, any update on this?

View comment · Posted Feb 19, 2025 · Tabish Khan

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Tabish Khan created a post,

PostZendesk EAP - Entity detection

The entity detection feature is working on some messaging tickets and not working on some
 

Wanted to understand what is intended?
 

Ticket #10535881 - It worked on this ticket
 

Did not work on this one - 10537208

Posted Feb 15, 2025 · Tabish Khan

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Tabish Khan commented,

Community comment Feedback - Ticketing system (Support)

We would need this too

View comment · Posted Feb 11, 2025 · Tabish Khan

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Tabish Khan commented,

CommentUsing legacy AI agent functionality

Hi, wanted to check if I can create an email ticket through the bot.

 

The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.

 

Let me know how this can be done. Try doing it via API but unable to proceed

View comment · Posted Jan 13, 2025 · Tabish Khan

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Tabish Khan commented,

CommentTicket automation and collaboration

Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?

View comment · Posted Jan 06, 2025 · Tabish Khan

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Tabish Khan commented,

CommentTicket automation and collaboration

Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?

View comment · Posted Dec 28, 2024 · Tabish Khan

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Tabish Khan commented,

CommentViews, ticket status, and ticket fields

This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes. 

View comment · Posted Nov 29, 2024 · Tabish Khan

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Tabish Khan commented,

CommentTicket automation and collaboration

Hi,


When did we go live with the feature of copying parent tickets requester to child ticket


Also, did we turn it on by default for everyone?

View comment · Posted Nov 26, 2024 · Tabish Khan

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