Mark Kofman
happy father of 3 crazy kids and 3 cool startups. https://www.import2.com/
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Total activity59
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Last activity
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Activity overview
Latest activity by Mark Kofman-
Mark Kofman commented,
EV, check out this video - https://www.import2.com/how-to-videos/478-how-to-import-tickets-into-zendesk-from-a-csv - showing how to import tickets with 3rd party app Import2
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Mark Kofman commented,
You can quickly export Zendesk articles into CSV for free with Import2. It actually also support loading many other Zendesk objects too, if that helps.
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Mark Kofman commented,
You can also get more control and use CSV file to update Users using partner app Import2
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Mark Kofman commented,
Fahranim, your best options is still to use 3rd party partner - https://www.import2.com/zendesk/helpdesk/from/freshdesk - this will automate a switch of your ticket data from Freshdesk and will als...
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Mark Kofman commented,
Radu, feel free to ping me in private (https://twitter.com/markkofman), happy to help
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Mark Kofman commented,
Hey Danielle, I have been collecting various metrics/KPI definitions at https://www.import2.com/metrics/library. This might help you to get started with the topic. Also if you are member of Support...
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Mark Kofman commented,
Kristin, do you mind sharing report using event model?
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Mark Kofman commented,
Irene, this earlier tip might help you to get started - https://support.zendesk.com/hc/en-us/community/posts/203458196-GoodData-tip-Track-your-rate-of-repeat-ticket-submitters let me know if that h...
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Mark Kofman commented,
how do I access this report?
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Mark Kofman commented,
you can try creating new metric in Insights with following MAQL: SELECT # Solved Tickets WHERE (SELECT SUM (Requester wait time in minutes within business hours) BY Ticket Id) > 2880 That metric wo...