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Andres

Joined Nov 12, 2023

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Last activity Dec 04, 2024

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Latest activity by Andres

Andres commented,

Community comment Feedback - Ticketing system (Support)

We need this too, it's crazy you just lose user info when you merge!!

View comment · Posted Oct 10, 2024 · Andres

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Andres commented,

CommentEnd users and organizations

Hi Ivan Miquiabas - have you had a change to look into this? Thanks 

View comment · Posted May 02, 2024 · Andres

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Andres commented,

CommentEnd users and organizations

Ivan Miquiabas  this is from the organization view

View comment · Posted Apr 27, 2024 · Andres

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Andres commented,

CommentEnd users and organizations

How does the “related” tab is the organizations view work / what does it do?

View comment · Posted Apr 26, 2024 · Andres

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Andres commented,

Community comment Feedback - Ticketing system (Support)

Thanks for the update @... - looking forward to it.

View comment · Posted Mar 20, 2024 · Andres

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Andres commented,

CommentTicket automation and collaboration

Side convos can include external email addresses

View comment · Posted Feb 23, 2024 · Andres

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Andres commented,

CommentMeasuring success

Thank you Brandon (729) - pasting it into excel is a good trick, but all the ticket info just goes into one row, which isn't all that useful, I'm sure there are formulas to look for commas and put into a new cell but it just seems like so much extra work for such basic functionality.

Anyway I managed to pull all my ticket info in an excel file, so that has email address so I'm good, I just don't understand how simple things like this are just ignored, looking at this thread people have been asking for this for years.

Anyway I appreciate your suggestion, thanks!

View comment · Posted Feb 16, 2024 · Andres

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Andres commented,

CommentMeasuring success

Why is it so hard to get our customer's email address? I don't know what to do with a json file, I just want the email addresses, is this at all possible?

View comment · Posted Feb 16, 2024 · Andres

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Andres commented,

Community comment Feedback - Help Center (Guide)

View comment · Posted Feb 14, 2024 · Andres

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Andres commented,

Community comment Feedback - Ticketing system (Support)

Jakub oh boy, this looks complicated ... I will give it a shot when I have some time to dedicate to this,  (I don't understand how anyone can use the forms wo collecting user info ...) but appreciate the help.. ty

View comment · Posted Feb 14, 2024 · Andres

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