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Andres
Joined Nov 12, 2023
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Last activity Dec 04, 2024
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Latest activity by Andres
Andres commented,
We need this too, it's crazy you just lose user info when you merge!!
View comment · Posted Oct 10, 2024 · Andres
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Andres commented,
Hi Ivan Miquiabas - have you had a change to look into this? Thanks
View comment · Posted May 02, 2024 · Andres
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Andres commented,
Ivan Miquiabas this is from the organization view
View comment · Posted Apr 27, 2024 · Andres
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Andres commented,
How does the “related” tab is the organizations view work / what does it do?
View comment · Posted Apr 26, 2024 · Andres
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Andres commented,
Thanks for the update @... - looking forward to it.
View comment · Posted Mar 20, 2024 · Andres
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Andres commented,
Side convos can include external email addresses
View comment · Posted Feb 23, 2024 · Andres
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Andres commented,
Thank you Brandon (729) - pasting it into excel is a good trick, but all the ticket info just goes into one row, which isn't all that useful, I'm sure there are formulas to look for commas and put into a new cell but it just seems like so much extra work for such basic functionality.
Anyway I managed to pull all my ticket info in an excel file, so that has email address so I'm good, I just don't understand how simple things like this are just ignored, looking at this thread people have been asking for this for years.
Anyway I appreciate your suggestion, thanks!
View comment · Posted Feb 16, 2024 · Andres
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Andres commented,
Why is it so hard to get our customer's email address? I don't know what to do with a json file, I just want the email addresses, is this at all possible?
View comment · Posted Feb 16, 2024 · Andres
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Andres commented,
Here's a request for that - https://support.zendesk.com/hc/en-us/community/posts/6744757581210-Allowing-users-to-provide-USER-information-on-forms
View comment · Posted Feb 14, 2024 · Andres
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Andres commented,
Jakub oh boy, this looks complicated ... I will give it a shot when I have some time to dedicate to this, (I don't understand how anyone can use the forms wo collecting user info ...) but appreciate the help.. ty
View comment · Posted Feb 14, 2024 · Andres
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