Avatar

Aaron Cottrell

  • Total activity 148
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 4 users
  • Votes 3
  • Subscriptions 122

Activity overview

Latest activity by Aaron Cottrell
  • Avatar

    Aaron Cottrell created an article,

    Automatically merging users from Support with other data sources

    Note: This article is relevant for Connect customers who start a trial using their Zendesk Support account, or have a Connect account linked to their Zendesk Support account. Connect allows you to ...

  • Avatar

    Aaron Cottrell created an article,

    Welcome to Connect!

      Zendesk Connect is a product to help you manage proactive customer communication across channels to deliver better customer experiences at scale. Here is a video with a quick overview of the pro...

  • Avatar

    Aaron Cottrell created an article,

    Release notes through 2018-08-04

    Zendesk Support New No updates  Fixes/Updates We've fixed some issues where the markdown text editor was not accurately resizing after moving to the next ticket.   Zendesk Chat New [Dashboard]...

  • Avatar

    Aaron Cottrell created an article,

    Release notes through 2018-08-11

    Zendesk Support New Suspended users can now be searched/filtered by that quality. The property is is_suspended:true (or false) Users can now be searched/filtered by null values in organization, p...

  • Avatar

    Aaron Cottrell created an article,

    Release notes through 2018-08-18

    Zendesk Support New No updates Fixes/Updates We GA'd a fix that prevents play-only agents in Guided Mode from accessing a list of tickets in a view using the preview button on the view edit page...

  • Avatar

    Aaron Cottrell created an article,

    Release notes through 2018-08-25

    Zendesk Support New No updates Fixes/Updates No updates   Zendesk Chat New No updates Fixed [Dashboard] Fixed an issue where when iterating "admin adds an agent and then assigns a role to th...

  • Avatar

    Aaron Cottrell created an article,

    Release notes through 2018-09-01

    Zendesk Support New Skills-based routing: We fixed a UI bug on the Skills box that Admins see on tickets (and will soon see on User Profiles). This fix makes it easier to deselect a skill immediat...

  • Avatar

    Aaron Cottrell created an article,

    Release Notes Through 2019-04-05

       Zendesk Talk Updates Updates/Fixes Fixed an issue where Firefox would prevent you from uploading mp3 greetings   Zendesk Sunshine Updates Events & Profiles New Support POST /sunshine...

  • Avatar

    Aaron Cottrell created an article,

    Release Notes Through 2019-04-12

    Zendesk Chat Updates New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Current day data is available for Chat Analytics. Learn more. Sch...

  • Avatar

    Aaron Cottrell commented,

    Hi Zain, The Web Widget is intentionally disabled in landscape mode. We're at the stage, where we need to give some thought to scaling the appearance of the widget when there is less vertical scree...