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Wilman Andres Joa's Avatar

Wilman Andres Joa

Joined Dec 28, 2023

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Last activity Dec 28, 2023

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Latest activity by Wilman Andres Joa

Wilman Andres Joa commented,

CommentTicket management

Hi, 

I made a report to calculate Ticket Updates handling time by tags while using the formula above and I can see the time entries on each ticket that was worked on but the report is giving me a blank value in some of these tickets that were worked on, what could be causing this?

View comment · Posted Dec 28, 2023 · Wilman Andres Joa

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