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David Larsen
Joined Feb 18, 2024
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Last activity Feb 18, 2024
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Latest activity by David Larsen
David Larsen commented,
Community comment Feedback - Chat and Messaging (Chat)
+1 - One would think a messaging trigger could be added to support this. When ticket is created by transfer to agent set the default communication type to email. Or if ticket contains tag {default_to_email} then change the communication channel to "Email".
The lack of support and prioritization for this shows a misunderstanding of how your customers want to use the product.
View comment · Posted Feb 18, 2024 · David Larsen
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