Michelle Sewell

Question on Jahn's June 2023 reply … How do I find the Ticket Events referenced in the paragraph copied/pasted below: 

You can click though the automation or trigger that fired which you can see in the ticket events to see the message that have been sent to the customers. Also, end users/customer can reply to the automated or trigger fired message and will be included in the ticket events. 

We too are looking for a way to limit the number of open tickets a customer can have a time.  It's slowing down our ability to respond in a timely manner and causing our customers to become more escalated