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Carter Wehrer
Joined Nov 08, 2023
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Last activity Nov 08, 2023
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Latest activity by Carter Wehrer
Carter Wehrer commented,
CommentGeneral questions about email and email template
ZenDesk Team:
I am trying to use the simplified threading, but our users are getting an email on original ticket creation that is blank. It appears to be the "Notify requester of comment update", but no comments have been added yet.
They have already written in via email and initiated the conversation. We don't want to send them an auto reply noting that we've received it, we just want them to get the message when we personally reply.
How do we adjust this trigger?
View comment · Posted Nov 08, 2023 · Carter Wehrer
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