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Ali Zaidi

Joined Nov 13, 2023

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Last activity Nov 14, 2023

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Latest activity by Ali Zaidi

Ali Zaidi commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks Zach Anthony,

I'll explore these.

View comment · Posted Nov 14, 2023 · Ali Zaidi

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Ali Zaidi commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks Zach Anthony,

This seems like it will work, I have a question though, I believe correct me if I am wrong, below is the part that I would need if I only need to listen to the webhooks

 "webhooks": {
    "an_example_webhook": {
      "authentication": {
        "add_position": "header",
        "data": {
          "password": "hello_123",
          "username": "john_smith"
        },
        "type": "basic_auth"
      },
      "endpoint": "https://example.com/status/200",
      "http_method": "GET",
      "name": "An example webhook",
      "request_format": "json",
      "status": "active",
      "subscriptions": ["conditional_ticket_events"],
      "signing_secret": {
        "algorithm": "SHA256",
        "secret": "abcdefghijklmnopqrstuvwxyz"
      }
    }

 

For the subscriptions part, I need to listen to all ticket changes or ticket status changes can you please guide me to the available events.

View comment · Posted Nov 14, 2023 · Ali Zaidi

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Ali Zaidi created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hi,

If I publish an app on the Zendesk marketplace, is there a way to listen to events for the customers' accounts who have installed the application via following OAuth flow?

I know we can set webhooks from the Admin panel but I don't want the users to do who install our application, instead automatically when the application is installed.

I talked to the support and they said to post a question here.

Posted Nov 13, 2023 · Ali Zaidi

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