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Viviana Meli

Joined Mar 14, 2024

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Last activity Mar 23, 2025

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ACTIVITY OVERVIEW

Latest activity by Viviana Meli

Viviana Meli commented,

Community comment Feedback - Help Center (Guide)

Hi Team,

I would also like to have the ability to customize the columns displayed in the My requests list page. 

 

However, I noticed an issue: the list of selectable columns includes ticket fields that are configured as not visible to end users.

 

Even though these fields are not populated when selected, they should not appear as selectable options at all, in order to align with their visibility settings. This creates confusion for users and potentially exposes internal field names that were meant to remain hidden.

 

It would be helpful if Zendesk could ensure that only fields explicitly marked as "visible to end users" are shown in the column selection dropdown.

View comment · Posted Mar 23, 2025 · Viviana Meli

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Viviana Meli commented,

CommentViews, ticket status, and ticket fields

The bug should be fixed natively in Zendesk without the need for any workarounds like changing the ticket type. 
The fact that it has persisted for so long is not a good sign.
Waiting for official fix too.

View comment · Posted Feb 19, 2025 · Viviana Meli

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Viviana Meli created a post,

Post Feedback - Ticketing system (Support)

Dear Support Team,

At the moment there is the possibility to load a csv in order to import all Custom Object. If a change is made on a Custom Object field, we have to report it also in the csv file (meaning doing the work twice) in order to have an updated csv file useful for bulk changes: it would be also helpful to have the possibility to export the Custom Objects and all related fields in csv format.

Additionally, it would be also helpful to have the possibility to customise the Custom Object view by selecting the filed to be shown.

I think that would be helpful to have these functionalities available in Support.
 

Thank you,
Viviana

Posted Aug 26, 2024 · Viviana Meli

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Viviana Meli created a post,

Post Feedback - Ticketing system (Support)

In the day-to-day work,  usually different types of tickets require specific actions (according to their workflow) and, consequently, different ticket statuses. 

It would be highly beneficial to have a feature that allows us to display only relevant custom statuses within a ticket, based on the custom form used and according to specific workflows associated. 

This would help tailor statuses to different workflows, enhancing task management and ensuring that each ticket follows the most appropriate workflow.
 

Posted Aug 22, 2024 · Viviana Meli

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Viviana Meli commented,

Community comment Feedback - Ticketing system (Support)

Hi Shawna James
Is there any update on this topic?
I agree that we need to have email attachments automatically forwarded to Zendesk together with the email message.
Thank you,
Viviana

View comment · Posted May 21, 2024 · Viviana Meli

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Viviana Meli commented,

CommentCustom data

Hello @Ashwin Raju, I would like to know if a release date has been established for the feature to improve the object record list view overall. 
Additionally, it would be useful to include an option for exporting all data to CSV. Thank you for considering this enhancement

View comment · Posted Mar 31, 2024 · Viviana Meli

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