Avatar

Rajat Garg

Zendesk Product Manager
  • Total activity
    167
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    1 user
  • Votes
    0
  • Subscriptions
    98

Activity overview

Latest activity by Rajat Garg
  • Avatar

    Rajat Garg commented,

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-23

    Guide + Gather New:  Added accessible tooltips for origin icons on theme thumbnails You are now presented with the theme's release notes before initiating a theme update You can now set a marketpl...

  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-16

    Guide + Gather New:  Rich Text Editor in Request Form  Made it possible to reference non-existing user tags while defining User Segments Fixed: Fixed a race-condition that would cause follo...

  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-09

      Guide + Gather New:  Announced that agents now can manage requests via the Customer Portal. See announcement here.  Started rollout of updated article management experience in Guide. See announc...

  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-02

    Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disappears in non-chat embeds when a proactive chat is received Proactive chat message...

  • Avatar

    Rajat Garg commented,

    Official comment

    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

  • Avatar

    Rajat Garg commented,

    Official comment

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

  • Avatar

    Rajat Garg commented,

    Official comment

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

  • Avatar

    Rajat Garg commented,

    Official comment

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

  • Avatar

    Rajat Garg commented,

    Official comment

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...