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Rajat Garg

  • Total activity 183
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Activity overview

Latest activity by Rajat Garg
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    Rajat Garg created an article,

    Release Notes Through 2019-11-08

    Zendesk Guide + Gather New: Gather Trial changed from 30 days to 14 days. Adding "Upgrade/buy" banners for expired Gather Trial customers. Fixes/Updates: Introduced a product limit of 200 labels...

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    Rajat Garg created an article,

    Release Notes Through 2019-11-01

    Zendesk Talk Fixes/Updates Calls were being dropped for business hour configuration what was seen as invalid. Fix put in place will ensure the call is still routed and not dropped.    Zende...

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    Rajat Garg created an article,

    Release Notes thru 2017-10-17

    Zendesk Support New Revision History for Triggers is available on Enterprise plans. Announcement post. Fixed Fixed placeholder rendering after the code block in the composer. -----------------...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-02

    Zendesk Answer Bot  Updated / Fixed Fixed a bug where the name of the agent who created the ticket on behalf of the requester was showing in the agent interface, instead of the requester. Fixed ...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-09

    Zendesk Answer Bot   New No updates Updated / Fixed Fixed a bug where labels set against web form, where customers only have a single brand and form, are not being adhered to Fixed a bug causi...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-16

    Zendesk Answer Bot   New No updates Updated / Fixed Fixed an error that caused customers who purchased Answer Bot before trialing to not be able to activate Answer Bot and use it. Answer Bot f...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-23

    Zendesk Answer Bot   New Implemented and switched to new language detection service for better accuracy Updated / Fixed Answer Bot for Web form now enforces the locale of the HC when making t...

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    Rajat Garg created an article,

    Release notes through 2018-06-30

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: IMpower () IMpower Solutions enables your staff to text with cu...

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    Rajat Garg created an article,

    Release Notes Through 2019-02-08

    Zendesk Message New No updates.  Fixed Accounts with Facebook integration may have experienced an issue on 1st February. Facebook profile will have to be re-authorized if they are unable to s...

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    Rajat Garg created an article,

    Release Notes Through 2019-02-15

    Zendesk Chat New Updates to authenticated visitors and external ID being visible across APIs. Learn more [Dashboard] Shortcuts list navigation now supports a combination of mouse and keyboard. ...