Avatar

Rajat Garg

Zendesk Product Manager
  • Total activity
    167
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    1 user
  • Votes
    0
  • Subscriptions
    98

Activity overview

Latest activity by Rajat Garg
  • Avatar

    Rajat Garg commented,

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Working with messaging in your Web channel

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-23

    1. Zendesk updates
    2. Release Notes

    Guide + Gather New:  Added accessible tooltips for origin icons on theme thumbnails You are now presented with the theme's release notes before initiating a theme update You can now set a marketpl...

    • Rajat Garg
    • Edited
    • 4 followers
    • 2 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-16

    1. Zendesk updates
    2. Release Notes

    Guide + Gather New:  Rich Text Editor in Request Form  Made it possible to reference non-existing user tags while defining User Segments Fixed: Fixed a race-condition that would cause follo...

    • Rajat Garg
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-09

    1. Zendesk updates
    2. Release Notes

      Guide + Gather New:  Announced that agents now can manage requests via the Customer Portal. See announcement here.  Started rollout of updated article management experience in Guide. See announc...

    • Rajat Garg
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-02

    1. Zendesk updates
    2. Release Notes

    Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disappears in non-chat embeds when a proactive chat is received Proactive chat message...

    • Rajat Garg
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback on Chat
    3. FEATURE REQUEST - ability to tag closed chat

    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback on Chat
    3. Lock Down Ban Visitors

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback on Chat
    3. Lock Down Shortcuts

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback on Chat
    3. [COMPLETED] Offline chat tagging - feature request / (bug report?)

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Chat Q&A
    3. ROLES for agents

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes