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Rajat Garg

Zendesk Product Manager
  • Total activity
    192
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Activity overview

Latest activity by Rajat Garg
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    Rajat Garg created an article,

    Release Notes through 2020-10-23

    Guide + Gather New:  Added accessible tooltips for origin icons on theme thumbnails You are now presented with the theme's release notes before initiating a theme update You can now set a marketpl...

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    Rajat Garg created an article,

    Release Notes through 2020-10-16

    Guide + Gather New:  Rich Text Editor in Request Form  Made it possible to reference non-existing user tags while defining User Segments Fixed: Fixed a race-condition that would cause follo...

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    Rajat Garg created an article,

    Release Notes through 2020-10-09

      Guide + Gather New:  Announced that agents now can manage requests via the Customer Portal. See announcement here.  Started rollout of updated article management experience in Guide. See announc...

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    Rajat Garg created an article,

    Release Notes through 2020-10-02

    Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disappears in non-chat embeds when a proactive chat is received Proactive chat message...

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    Rajat Garg created an article,

    Release Notes Through 2019-11-08

    Zendesk Guide + Gather New: Gather Trial changed from 30 days to 14 days. Adding "Upgrade/buy" banners for expired Gather Trial customers. Fixes/Updates: Introduced a product limit of 200 labels...

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    Rajat Garg created an article,

    Release Notes Through 2019-11-01

    Zendesk Talk Fixes/Updates Calls were being dropped for business hour configuration what was seen as invalid. Fix put in place will ensure the call is still routed and not dropped.    Zende...

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    Rajat Garg created an article,

    Release Notes thru 2017-10-17

    Zendesk Support New Revision History for Triggers is available on Enterprise plans. Announcement post. Fixed Fixed placeholder rendering after the code block in the composer. -----------------...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-02

    Zendesk Answer Bot  Updated / Fixed Fixed a bug where the name of the agent who created the ticket on behalf of the requester was showing in the agent interface, instead of the requester. Fixed ...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-09

    Zendesk Answer Bot   New No updates Updated / Fixed Fixed a bug where labels set against web form, where customers only have a single brand and form, are not being adhered to Fixed a bug causi...

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    Rajat Garg created an article,

    Release Notes Through 2018-06-16

    Zendesk Answer Bot   New No updates Updated / Fixed Fixed an error that caused customers who purchased Answer Bot before trialing to not be able to activate Answer Bot and use it. Answer Bot f...