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Darrick Williams

Joined May 08, 2024

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Last activity May 08, 2024

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Darrick Williams commented,

CommentBusiness rules

We have created two different groups and a Zendesk email for each group.  The default group has all members. The added groups are for departments within our default group that have different roles. We want the ability to have  triggers triage email tickets between the two groups. The triaging of tickets doesn't seem to be happening as expected. Should I turn off the default trigger “Notify all agents of received request”?

View comment · Posted May 08, 2024 · Darrick Williams

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