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Alex Gonzalez
Joined Sep 16, 2024
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Last activity Sep 30, 2024
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Latest activity by Alex Gonzalez
Alex Gonzalez commented,
Thank you! But I'm still running into an issue. The updates include ZD updates, for example, when it goes from Solved to Closed. Can I make it so it's just updates from the assignee and exclude system generated udpates?
View comment · Posted Sep 30, 2024 · Alex Gonzalez
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Alex Gonzalez commented,
*I should clarify - the only updates/events I want to see are those made by the assignee.
View comment · Posted Sep 24, 2024 · Alex Gonzalez
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Alex Gonzalez created a post,
Hello All!
I'm trying to create reporting that shows certain data points with the ability to filter by date and assignee name. Items in said report are to include:
1. Ticket ID
2. Total number of touches/updates.
3. Timestamp of each of the touches/updates.
Can anyone suggest an article/recipe on how to accomplish this? I'm very new to Zendesk and would appreciate guidance. If possible, dumb it down for me as low as you can go! Thank you!
Posted Sep 16, 2024 · Alex Gonzalez
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