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Richard Frey

Joined Nov 16, 2023

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Last activity Nov 16, 2023

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Richard Frey commented,

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Just switch my organization to Zendesk from Zoho after being a previous Zendesk Admin in a previous company... searched around for about 2 hours trying to find the layout option to reverse this order. 

If this is only for Enterprise, it is a feature that will cost my Support Engineers on average 2-3 minutes through the life of each ticket they work. That's A LOT wasted on scrolling through comments. Quite baffled this wasn't added in to the agent workspace nonsense. 

View comment · Posted Nov 16, 2023 · Richard Frey

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