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Leslie

Joined Mar 02, 2024

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Last activity Dec 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Leslie

Leslie commented,

Community comment Feedback - Chat and Messaging (Chat)

Plus 1 here.

View comment · Posted Dec 10, 2024 · Leslie

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Leslie commented,

CommentZendesk messaging

Hoping the end session can be done via Trigger too!

View comment · Posted Oct 28, 2024 · Leslie

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Leslie commented,

CommentWorkflow best practices and recipes

Do we have an updated on Kerry Charlton 's comment?

View comment · Posted Jul 20, 2024 · Leslie

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Leslie commented,

CommentMeasuring success

Hi, team. For this CSAT customization placeholder, “{{satisfaction.positive_rating_url}}”, is the custom HTML required?

Thank you so much!

View comment · Posted Jul 20, 2024 · Leslie

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Leslie commented,

CommentHow to fix issues in Zendesk messaging

We are experiencing this right now. Agents are receiving tickets more than their allowed capacity. Messaging activity routing is on. Our support team is available 24/7. But still, inactive tickets are getting assigned to agents even at max capacity.

View comment · Edited Jun 11, 2024 · Leslie

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Leslie commented,

CommentViewing and using dashboards

Plus 1 for Anton's comment. It's kind of a hassle to refresh the page from time to time just to check the updated status of the agent.

View comment · Posted Jun 02, 2024 · Leslie

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Leslie commented,

CommentHow to fix issues in Zendesk messaging

Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.

View comment · Posted Jun 02, 2024 · Leslie

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Leslie commented,

CommentRouting

Hi Barry Neary How can we do this:

"Yes, each time ticket is updated the queue conditions are checked but only if they are still in the queue. By default, once a ticket is assigned and leaves a queue, when its reassigned it does not go back through the queue logic. 

However we can change this for your account so on reassignment (or unassignment) the ticket will go back through the queue logic, if you wish?"

Thank you so much!

View comment · Posted May 31, 2024 · Leslie

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Leslie commented,

CommentUsing legacy AI agent functionality

View comment · Posted May 25, 2024 · Leslie

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Leslie commented,

CommentRouting

"You reached the end of the view playlist.

Looks like you've played through all the tickets, there's no more left in this view"

Why are we seeing this message when using Play button?

Thank you so much.

View comment · Posted Mar 06, 2024 · Leslie

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