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Edward Mitchell

Joined Apr 26, 2024

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Last activity Jan 23, 2025

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ACTIVITY OVERVIEW

Latest activity by Edward Mitchell

Edward Mitchell commented,

CommentAdditional ticket channels

I have the same question as Allison Cloyd above. 

 

 Is there any way to track pinned articles, via explore report, API or any other method?  We are implementing a workflow for knowledge creation that requires measuring the percentage of tickets with an article pinned to it, and I cannot find a way to reliably measure that outside of clicking into every ticket manually which is unsustainable.

View comment · Posted Jan 23, 2025 · Edward Mitchell

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Edward Mitchell commented,

CommentAccounts and billing

Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place.  Is there any workaround for that? 

View comment · Posted Aug 12, 2024 · Edward Mitchell

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Edward Mitchell commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi Shreyash, 

Can you please share what you had to do to make this work?

View comment · Posted Aug 05, 2024 · Edward Mitchell

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Edward Mitchell commented,

Community comment Developer - Zendesk APIs

I ran into the same issue so I ended up creating a bit of python code to deal with it.  This loops through every id from 0-199 and submits an api call to delete it. Even if it fails, it goes on to the next one.  This worked for me, hope it helps someone else.

 

import requests
api_name = 'emailname@emaildomain.com/token'
api_key = 'yourtoken'
zendesk_baseurl = 'https://yourinstancename.zendesk.com'
#create credentials for api
credentials = api_name, api_key
session = requests.Session()
session.auth = credentials
for external_id in range(200):
   #delete custom object_record from Zendesk
    url = f'{zendesk_baseurl}/api/v2/custom_objects/system/records?external_id={external_id}'
    response = session.delete(url)

View comment · Posted Apr 26, 2024 · Edward Mitchell

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