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Jamie Emerson's Avatar

Jamie Emerson

Joined Dec 11, 2023

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Last activity Dec 11, 2023

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Jamie Emerson commented,

CommentGetting started with email

Is there a way that customers can see a ticket number when we send them outbound communications so that they can reference that? For example "I had a concern about my account which I had previously reached out last week. It was case number ####." Where can customers find that case number in their email?

 

View comment · Posted Dec 11, 2023 · Jamie Emerson

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