Raghav Mahajan

Unfortunately, that doesn't work. What version did you use to get this working?

we are calling Zendesk.instance.messaging.showMessaging(this). This doesn't seem to be working on api 23 and 24.

In apis 25 and above, it opens the messaging window but doesn't open anything on api 23 and 24.

I tried running your sample app, same behaviour on that. When i click "show conversation" button, it opens Messaging screen on api 25 and above but doesn't respond on api 23

we are trying to implement chat push notifications on Android app, but onMessageReceived for CustomFirebaseMessagingService is not getting called.

We have followed all the steps mention here: https://support.zendesk.com/hc/en-us/articles/4408821714458-Enabling-push-notifications-for-the-Chat-SDK-for-the-mobile-app

Got the json file from firebase → added to the zendesk account → generated the app Id → added the app id 

Chat.INSTANCE.init(applicationContext, BuildConfig.ZENDESK_ACCOUNT_KEY, BuildConfig.ZENDESK_CHAT_APP_ID)
 

Same code works for FCM push but zendesk push messages are not received.