Ella

Hi - I'm looking for a way to make a formal complaint via Zendesk's contact us section - directed by the bot - but can't find any way to get in touch with someone.

Is anyone able to send me in the right direction - we're a charity, and have had 0 contact or reply from our account manager, or response which helps the situation over a data issue that needs resolving for us to go live, despite over a week of negotiation with sales, and support.

Getting pretty frustrated because at the moment I'm paying for something I can't use!