Rita Johnston

Thank you so much, Davor!  I'll give it a try : )

Hello, 

As part of the onboarding process for new hires, we create onboarding tickets that include up to 5 child tickets each. The child tickets are assigned to other departments and they solve them out individually. I would like to create a report of the onboarding tickets assigned to (and solved by) just my department, but when I put in the metric “Solved tickets” it counts the parent and child tickets. I can't figure out how to build a metric for a report that excludes child tickets. Is this possible?

Hope this makes sense. Your advice is appreciated!

Thanks!