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Marco Milano's Avatar

Marco Milano

Joined Feb 04, 2024

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Last activity Oct 22, 2024

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Latest activity by Marco Milano

Marco Milano commented,

CommentSetting up workforce management (WFM add-on)

Hey Judith! If you already have a number of agents planned to work on the combined workstream, I'd say you can create a monthly schedule template and import said file with the agents' schedule. This will ensure that you have certain agents plotted for combined workstreams and the rest to work on individual workstreams. While also creating a backup file in case that someone changes the schedules by mistake. 

View comment · Posted Jul 25, 2024 · Marco Milano

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Marco Milano commented,

CommentSetting up workforce management (WFM add-on)

Thank you for this article Colleen Hall. It will be extremely useful for our team

View comment · Posted Feb 04, 2024 · Marco Milano

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