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Gabriel Rosario

Joined May 21, 2024

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Last activity Jun 04, 2024

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Latest activity by Gabriel Rosario

Gabriel Rosario commented,

Community commentZendesk EAP: WFM Public API

Hello, Samantha, thanks for the response.

 

I tried to add a time-off reason, but:

1. The Time off reasons card already shows me

“What types of time off agentes can take”
“3 time off reasons”

2. This card is the only one in the “Organization structure” that, when I click in “>”, nothing happens. It should take me to the edit page, right?

 

Can you help?

View comment · Posted Jun 04, 2024 · Gabriel Rosario

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Gabriel Rosario created a post,

PostZendesk EAP: WFM Public API

When trying to extract report summary data, the API throws an error.

 

Command used:
curl --location 'https://lawnstarter1.tymeapp.com/l5/api/reports/summary' \
--header 'User-Agent: Jersey/2.39' \
--header 'Authorization: Bearer abc' \
--header 'Content-Type: application/json' \
--header 'Cookie: v2-iat=1715598746; v2-token=abc; v2-ttl=259200; wfm-subdomain=lawnstarter1' \
--data '
{
"templateId": "0f617565-e224-4391-af7b-0b8c3e5643ba",
"startDate": "2023-01-01",
"endDate": "2023-05-01",
"selectedGroupingIds": []
}'

 

 

And this is the responde:
{
"success": false,
"message": "Invalid response structure fetched from StorageAPI, with message: 'unplanned-time-off' metric: field 'unplannedTimeOffTaskIds' is required"
}

 

So this report template is the one with issues: 0f617565-e224-4391-af7b-0b8c3e5643ba

Is there a way to fix the problem or to delete the template (given that we don't use it)? We can't delete it ourselves because it's a base template…


 

Posted May 21, 2024 · Gabriel Rosario

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