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Tatsuro Nomura

Joined Mar 22, 2024

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Last activity Dec 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Tatsuro Nomura

Tatsuro Nomura commented,

CommentSlackインテグレーション

「サイドカンバセーションでSlackを使用する場合は、各Slackワークスペースのサイドカンバセーションをオンにする必要があります。」

サイドカンバセーションをオンにするのリンク先が「Slack用Answer Botインテグレーションの使用」というドキュメントになっていますが、リンク先があっていますか‽ 

View comment · Posted Nov 13, 2024 · Tatsuro Nomura

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Tatsuro Nomura commented,

CommentEnd-user guide for Help Center

There are the requests from my end users. I expect zendesk dev team to add this feature to their backlogs.

  1. Change width of columns manually
    1. Answer was already posted at https://support.zendesk.com/hc/en-us/articles/4628113350170-Using-the-new-request-list-experience-in-the-help-center-customer-portal-Beta#h_01G5FA1SWND2818Y9G9942W4QX(auto-adjustment), but I hope to chenge width manually.
  2. Change order of columns
  3. Hide the “Subject” columns
    1. Some end-users who sends only the custom form requests don't need display the "subject" column.
  4. Exporting csv or excel file
    1. https://support.zendesk.com/hc/en-us/articles/4628113350170/comments/7988546505498
  5. Setting default view of request list by admin
    1. https://support.zendesk.com/hc/en-us/articles/4628113350170/comments/6936617158554

View comment · Posted Oct 28, 2024 · Tatsuro Nomura

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Tatsuro Nomura created a post,

Post Q&A - AI and automation

I recognize that slack side conversation are not be able to use on trigger now.
I expect to be added slack side conversations as a trigger action same like ticket or mail side conversations.
I know that posting slack message as trigger action is possible, but this method cannot remain the record on ticket.  

 

If someone know a method can achieve my request, please share it.

Posted Oct 15, 2024 · Tatsuro Nomura

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Tatsuro Nomura commented,

Commentチケットのカスタマイズ

ルックアップリレーションシップフィールドをエンドユーザーでも編集可能なようにできないでしょうか?

View comment · Posted Jun 20, 2024 · Tatsuro Nomura

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Tatsuro Nomura commented,

Community comment Feedback - Ticketing system (Support)

I agree too.

View comment · Posted Mar 22, 2024 · Tatsuro Nomura

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