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Baibhav Pandey

Joined Dec 08, 2023

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Last activity Jan 24, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Baibhav Pandey

Baibhav Pandey commented,

Community comment Q&A - Tickets and email

Hey Kevin,

This issue is due to the limited permission/role of the user.

You can refer to the article below.

https://support.zendesk.com/hc/en-us/community/posts/4991547964314-Access-denied-when-trying-to-View-a-ticket

View comment · Posted Jan 03, 2024 · Baibhav Pandey

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Baibhav Pandey commented,

Community comment Discussion - Success with Zendesk

Hey Deke Marquardt

We use automation for pending tickets of 3 days and 6 days with trigger emails sent to the customer saying that we are waiting to hear back from them and if they don't respond the ticket will be closed within 9 days.

After the ticket is closed, the customer gets a trigger email saying that the ticket is now closed but if you respond to it will re-open.

Additionally, we send a CSAT survey after the ticket has been closed which is working well for us as we have a minimum standard of 85% CSAT across the team and we are currently achieving it.

Hope this helps you. Thanks!

View comment · Posted Dec 08, 2023 · Baibhav Pandey

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Baibhav Pandey commented,

CommentSetting up Talk

Hey, Jabra Evolve2 is a great headset which we use at the office. It helps you when you are away from your desk as well because it will ring on the headset and you can pick up the call with a press of a button on the headset.

Hope this helps. Thanks!

View comment · Posted Dec 08, 2023 · Baibhav Pandey

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