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Tonya Edelstein

Joined Dec 11, 2023

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Last activity Oct 30, 2024

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Latest activity by Tonya Edelstein

Tonya Edelstein commented,

Community comment Feedback - Chat and Messaging (Chat)

The issue is still very much relevant in 2024! Would appreciate you guys making this happen. 

View comment · Posted Oct 30, 2024 · Tonya Edelstein

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Tonya Edelstein commented,

Community comment Q&A - Tickets and email

Ahmed Zaid Worked beautifully, thank you so much! :) 

View comment · Posted Dec 12, 2023 · Tonya Edelstein

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Tonya Edelstein created a post,

Post Q&A - Tickets and email

Hi everyone! 

It has probably already been asked before many-many times, but I can't seem to find the answer. 

I'm trying to get the settings so that Zendesk scrapes only the first name of the user (requester) from the ticket and automatically puts it in the macro.

"Hi {{ticket.requester.name}}," works, but scrapes the full name, which sounds awkward :)

Thanks in advance for anyone attempting to help! 

Posted Dec 11, 2023 · Tonya Edelstein

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