Kathryn Castle
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Activity overview
Latest activity by Kathryn Castle-
Kathryn Castle commented,
+1 Our ZD account owner does not support the tool at all and has to forward all these notifications to me.
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Kathryn Castle commented,
+1 My request is broader - as an admin, I would like the ability to edit more aspects of closed tickets. Our use cases is that we programmatically created Organizations and realised at one point th...
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Kathryn Castle commented,
We'd like to make use of this feature, but often our agents need to put tickets on hold for various periods of time. How can they update the customer when they get an update without skipping throug...
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Kathryn Castle commented,
Hi Erin, I'm wondering whether you have any update on this? The inability to manage internal requests as well as external is a huge limiting factor in our use of Zendesk. Most recently we had to ha...
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Kathryn Castle commented,
Hey all, Can you anyone provide detail on what permissions admins have to override their own admin status? I've noticed that I'm able to assign/close tickets under my name even though I'm "out...
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Kathryn Castle commented,
@Colin Thanks for the suggestion - I'll try that!
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Kathryn Castle commented,
@colin: That's what I was thinking too. It's a shame to clutter up the ticket view & create all that mapping when the information already exists on the org level though. @jessie: An example o...
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Kathryn Castle commented,
Is there any way to use properties of the user/organisation rather than the ticket to create views? Thanks!
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Kathryn Castle created a post,
Run trigger when the requester email is changed
Is there any way to create a trigger which will run when the requester email on a ticket is updated?
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Kathryn Castle created a post,
SLAs: Additional colour coding options
I really like the SLAs feature and we've just started using it as a team. Something that would make it even better would be additional colour coding options. For example, the ability to put a ticke...