Kathryn Castle
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Activity overview
Latest activity by Kathryn Castle-
Kathryn Castle commented,
+1 My request is broader - as an admin, I would like the ability to edit more aspects of closed tickets. Our use cases is that we programmatically created Organizations and realised at one point th...
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Kathryn Castle commented,
We'd like to make use of this feature, but often our agents need to put tickets on hold for various periods of time. How can they update the customer when they get an update without skipping throug...
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Kathryn Castle commented,
Hey all, Can you anyone provide detail on what permissions admins have to override their own admin status? I've noticed that I'm able to assign/close tickets under my name even though I'm "out of o...
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Kathryn Castle commented,
@Colin Thanks for the suggestion - I'll try that!
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Kathryn Castle commented,
@colin: That's what I was thinking too. It's a shame to clutter up the ticket view & create all that mapping when the information already exists on the org level though. @jessie: An example of in...
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Kathryn Castle commented,
Is there any way to use properties of the user/organisation rather than the ticket to create views? Thanks!
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Kathryn Castle commented,
@Colin Thanks for the suggestion!
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Kathryn Castle commented,
@Erica Thanks so much for sharing. This explains what is happening completely and I've shared the information with our team. It'd be great if someone were to add this information to this article, t...
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Kathryn Castle commented,
Is there any way to create a trigger which will email the assignee of the original ticket when a follow-up is created? I can't think of a way this could be achieved, but perhaps someone here has id...
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Kathryn Castle created a post,
Change default styling
My aim was to create a more visual focus for our agents by colour-coding tickets according to various criteria (for example, Enterprise clients, certified clients etc). This would allow agents to g...