Theo Fryer-Smith
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Latest activity by Theo Fryer-Smith-
Theo Fryer-Smith commented,
+1 we have tickets that need to be restricted to a subset of agents because of the legal sensitivity of the content.
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Theo Fryer-Smith commented,
+1
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Theo Fryer-Smith commented,
Hi everyone, We are relatively new Zendesk customers and this is a big problem for us too. Our scenario: Requester = Client CC = Broker The broker wants to be kept in the loop with what is happen...