Jesús Manzano Camino

If it helps, we've faced the same issue while working on this SDK bump and after some research, we found out that the problem is a change within the Zendesk SDK manifest file, enabling predictive back gesture (more info about it in https://developer.android.com/guide/navigation/custom-back/predictive-back-gesture). 

This change forces any consumer project to use the new back gesture APIs, disabling the old “onbackpressed” from activity/dialogs. 

In order to revert such behaviour change, you can add this within your project manifest file, at application level:

tools:replace="android:enableOnBackInvokedCallback"

android:enableOnBackInvokedCallback="false"

tools:targetApi="tiramisu"

This should let you still use the old onBackPressed API. We've already warned Zendesk support team about it, hopefully it will be fixed soon.