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Jezza Velasco's Avatar

Jezza Velasco

Joined Jan 16, 2024

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Last activity Jan 16, 2024

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Latest activity by Jezza Velasco

Jezza Velasco commented,

CommentFormatting and customizing your email

Subject: Question Regarding Email Thread

Good day!

I have a question regarding the email thread. The customer sent an email and received the notification for the ticket. However, when the agent or another group cc'd on the email responded, it created a new thread and did not go to the original email. How can we fix that to goes on one thread on customers end?

Thank you.

View comment · Posted Jan 16, 2024 · Jezza Velasco

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