Marc Quitschau

Hello Community,

I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra. Specifically, I am looking for guidance on how to handle the updating of phone numbers.

My main concern is whether it is possible to synchronize phone numbers 1:1, meaning that the old, no longer valid phone number would be replaced directly by the new one. Or does the system add the new phone number while retaining the old one, even if it is no longer valid?

Additionally, is there a setting where we can configure how phone numbers are managed during synchronization?

I would greatly appreciate any insights or experiences you can share on this matter.

Thank you in advance for your help!

I was creating a report with a couple of build in and/standard calculated metrics, which appear in the Metrics section on the left hand-side of the screen and they can be reordered.

Now I would like to calculate the percentage of tickets solved on the day of the creation date. To achieve this, I use the Result metric calculation. Unfortunately this Result Metric calculation cannot be changed regarding the order. Addiotnally this Metric is not appearing in the list of all Metrics mentioned above. It is always appended at the end of the table.

Could this behavior be reviewed and added as a potential future feature?

Thank you!