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Lisa Painter

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Latest activity by Lisa Painter
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    Lisa Painter created an article,

    Fine Tuning: "Blueprinting" your Help Center

    This Fine Tuning session with Lisa Painter focuses on empowering you to build a Help Center that will pave the way to great customer experiences, while also providing value to your organization. Pl...

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    Lisa Painter commented,

    Great post...thanks!   When I lead a support team many years ago, we had some strict SLAs and we printed them out on a pyramid (made out of paper) that sat on their desks.  We had response and reso...